-
Attack
problems, not people.
-
Express
our feelings and needs in a non-blaming way.
-
Take
ownership for our part of the problem.
-
Listen
and seek to understand the other person's point of view before
giving or defending our own.
-
Look
for needs behind the stated positions or solutions.
-
Not
rush in to solving someone else's problem; and to take time
outs when needed.
-
Encourage
different points of view, controversy, and honest dialogue--and
then respect those ideas.
-
Focus
on what can be done, not what can't.
-
Solve
the problem and build the relationship.
-
Use
objective criteria when making decisions.
